Issue - decisions

Unreasonably Persistent Complaints and Customer Behaviour and Vexatious Requests

17/10/2017 - Unreasonably Persistent Complaints and Customer Behaviour and Vexatious Requests

RESOLVED that the proposed Policy at Appendix 1 of the report be approved; subject to:

 

1)    the flowchart being amended  as requested, to include the addition of an arrow between the ‘review’ box and the ‘discontinue action’ box as agreed; and

 

2)    the Policy be circulated to all Town and Parish Councils at the forthcoming Town & Parish Forum.