Agenda item

Norfolk Trading Standards (Agenda item 6)

Verbal report by Vicky Conlon.



The Chairman introduced Vicky Conlon, a Lead Officer from Norfolk Trading Standards (NTS) who was in attendance to provide Members with a detailed overview of the functions that the NTS team covered.

Trading Standards was a Local Government service that worked to protect consumers and support legitimate business.  It covered a number of functions but under the Licensing functions it had a statutory obligation to:

·         combat illegal trading of alcohol and tobacco products

·         monitor product safety

·         address under-age sales

·         food standards, labelling etc

·         animal health and feed

·         scams

Norfolk Trading Standards also operated Trusted Trader Schemes.

The daily work of a Trading Standards Officer (TSO) involved responding to and investigating consumer complaints and conducting routine inspection of businesses for compliance with legislation. If it was found that an offence had been committed, particularly if it was a repeat offender, this could lead to a criminal prosecution.

TSOs had various powers granted to them under the legislation that they enforced. These included the ability to enter and inspect premises, examine goods and conduct test purchases. In particular circumstances they may also enter a premise’s under warrant and seize goods and documents as evidence.

The main area discussed was in relation to illegal tobacco products of which there were three types, products made for selling on the illegal market, counterfeit versions of popular brands and products smuggled from other countries. 

Illegal tobacco products were always hidden from view and pictures and a short video was shown of the inventive types of apparatus used to conceal this merchandise.  ‘Tobacco’ dogs successfully found many of these hideaways.

The difference between genuine tobacco products and illegal tobacco products was highlighted.

The Chairman asked how much revenue was being lost from the sale of these illegal products.  Members were informed that it had halved in the last decade.  The main problem was under-age sales. Tobacco products were being sold to children from shops, car boot sales and on-line and there was no control as to what the counterfeit versions contained – this was a major health risk.  Test reports were shown of illegal cigarettes which did not self-extinguish unlike legitimate products that contained such safety measures.

NTS was intelligence lead and was always acted upon - many complaints stemmed from proprietors of established businesses and from parents.

An illegal tobacco event had been held in 2016 and a picture was shown of the amount of products found in one week by NTS.  Premises/people selling these products made a great deal of money that obviously was undeclared.

Licence reviews were treated very seriously and two shops had already had already been reviewed this year, one of which was under Appeal.

In response to a question in relation to whether TSO’s could search elsewhere if the products were kept elsewhere such as in a private dwelling, Members were informed that a warrant would have to be applied for if it was a residential property or a vehicle.

The Chairman asked if written warnings could be given for certain amounts seized.  It was noted that there was no definitive levels; however, Officers from the Police Licensing Team would attend in cases where large quantities were found just in case of any breaches to the peace.

Councillor Darby asked if TSO’s searched for other products too such as alcohol.  Members were informed that it was mainly tobacco but whilst on the premises many items were checked such as food labels etc.  Counterfeit alcohol was normally found very quickly but came under the remit of HRMC.

The Licensing Officer asked if manufacturers supported the work of Trading Standards.   Members were informed that they had a very good relationship the manufacturers tested products and provided evidence.

A question was asked in relation to EU regulations and it was explained that the Trademarks Act was a UK directive.

It was noted that all illegal tobacco products were disposed of by way of shredding.

The Chairman thanked Vicky for attending.