Agenda and minutes

Venue: Anglia Room, The Conference Suite, Elizabeth House, Walpole Loke, Dereham

Contact: Democratic Services  01362 656870

No. Item


Minutes pdf icon PDF 131 KB

To confirm the minutes of the meeting held on 31 January 2019.


The minutes of the meeting held on 31 January 2019 were confirmed as a correct record and signed by the Chairman.


Apologies and Substitutes

To receive apologies for absence and to note substitute Members in attendance.


Apologies for absence were received from Councillors Brame, Crawford and Oliver.  Councillor Peter Wilkinson was in attendance as substitute.


Chairman's Announcements (if any)




Urgent Business

To note whether the Chairman proposes to accept any item as urgent business pursuant to Section 100(B)(4)(b) of the Local Government Act 1972.




Declaration of Interests

The duties to register, disclose and not to participate for the entire consideration of the matter, in respect of any matter in which a Member has a disclosable pecuniary interest are set out in Chapter 7 of the Localism Act 2011.  Members are also required to withdraw from the meeting room as stated in the Standing Orders of this Council.





Non-Members wishing to address the Meeting

To note the names of any non-members or public speakers wishing to address the meeting.


Councillors Bambridge, Darby, Hewett and Turner were in attendance.


Capita Contract Review

To receive a presentation from Mr Stephen Ottewell, National Director of Capita Planning & Building Control, and Mr Simon Wood, Director of Planning and Building Control.


The Director of Regulatory Services (Capita), Mark Dally introduced himself together with colleagues Stephen Ottewell National Director of Planning and Building Control (Capita), Simon Wood Partnership Director (Capita Breckland), and Jon Berry Head of Development Management (Capita Breckland); and gave Members a detailed presentation on the current Capita Breckland partnership.


Mr Dally explained to Members how the decisions he had made as a Director at the end of 2018 had over stretched the team in Breckland and did not deliver the service the planning authority had been used to.  He had been called in to meet with the Strategic Partnership Board to present a service plan that would deliver and sustain improvements which would be under the leadership of Simon Wood.  He explained how through recruitment he had strengthened the team and had listened to Members concerns about the need to understand planning issues locally.  He believed that under the leadership of Simon the team would feel empowered and led to deliver the core business that was required.


The Partnership Director, Simon Wood explained his ethos would be to communicate directly with Members, Parish Groups and individuals to enhance the planning process within Breckland. He had recently held an Agents Forum which feedback received had been positive.  He went on to say how he was keen to ensure he worked closely with his staff to create a stable business by ensuring all staff were developed through learning and development.  He added that the Key Performance indicators so far had been reported as good but was keen to develop the indicators further to improve performance to the best of their ability. 


The National Director of Planning and Building Control, Stephen Ottewell informed Members of his responsibility on the development of a business plan that would be presented and endorsed at the Strategic Board in April.  He re-iterated how it was crucial that changes were made to the existing Key Performance Indicators to raise the bar of service delivery and to ensure they reflected the key service delivered.  As a result Members were informed that a new customer satisfaction indicator would be added to capture feedback.  Mr Ottewell explained the Business Plan and due to the effect of market forces, it was not anticipated that the growth threshold of 130% of the Annual Core Charge would be achieved as originally expected.  In response a revised profit shared mechanism to allow for growth was explained.  Members were informed how the planning services were linked to the Corporate Plan ensuring that appropriate support was given to the planning team to deliver services. 


Councillor Nairn was pleased to hear improvements had been made in the management structure, and asked what plans were in place for resilience to ensure that the issues caused at the end of 2018 would not happen again.

Mr Dally said there had been an increase in management at a local level.  To mitigate the risk, both Mr Berry and Mr Wood lived within Breckland area.  A review of pay and conditions  ...  view the full minutes text for item 26/19


Next Meeting

To note the arrangements for the next meeting to be held on 30 May 2019, at 10.00am in the Anglia Room, Elizabeth House, Walpole Loke, Dereham.



The arrangements for the meeting on 30 May 2019 at 10:00am in the Anglia Room, Elizabeth House, Walpole Loke, Dereham were noted.