Issue - meetings

Housing Service Review

Meeting: 25/02/2021 - Council (Item 36)

36 Housing Service Review (Agenda item 22)

Report of Councillor Alison Webb, Executive Member Health & Housing and Maxine O’Mahony, Executive Director Strategy & Governance.

Additional documents:


Councillor Webb, the Executive Member for Health & Housing presented the report.


Many Members would be familiar with this report already as it had been considered at the Overview & Scrutiny Commission and Cabinet where a number of questions had been raised and responded to accordingly.


The recommendations were very important as a Team structure with less reliance on temporary roles would provide greater stability and framework for delivering Breckland an excellent future housing service.


Whilst the future could not be predicted, it was believed that this new structure would provide greater resilience and be better prepared for the challenges ahead.


Accompanying the new structure was the continued development of the culture within this service and at the heart of this structure would be a skilled Team providing early intervention and prevention to minimise the risk of homelessness and inappropriate housing.  Most importantly, customers would be treated as people not just as numbers.


Councillor Webb thanked the Officers, Steve James, the Communities & Environmental Services Manager and Gill Duffy, the Housing Manager, for all their hard work in producing this report alongside Members who had offered their comments.


The recommendations were proposed and seconded.


Councillor Atterwill thanked Councillor Webb and her Team as he had been immensely impressed with the work of the Executive Member within the Housing Portfolio and was pleased that these changes would provide great improvements going forward.


Councillor Birt fully supported the recommendations but did not understand why this report could not have been taken in public session.  


Following a show of hands, it was:




a)     the proposed structure of the Housing Service be approved;


b)     the increase in staffing costs for 2 years to enable capacity for change be approved; and


c)     the change from temporary roles to permanent roles for the officer roles funded through annual government grant be approved.

Meeting: 01/02/2021 - Cabinet (Item 29)

Housing Service Review

Report of Councillor Alison Webb, Executive Member for Health & Housing.

Additional documents:


The Executive Member for Health and Housing presented the report that asked Members to consider the details of the Housing Service Review and the presented recommendations for change to allow for improvements in the Housing Service.


RESOLVED that the Recommendations set out within the report be forwarded to FULL COUNCIL.


Meeting: 14/01/2021 - Overview and Scrutiny Commission (Item 9)

Housing Service Review

Report of Councillor Alison Webb, Executive Member for Health and Housing.

Additional documents:


Members of the Commission noted the report.