Issue - meetings

Quarter 4 2016-17 Performance Report Overview

Meeting: 30/05/2017 - Cabinet (Item 63)

63 Quarter 4 2016-17 Performance Report Overview pdf icon PDF 95 KB

Report of Deputy Leader and Executive Member Strategy, Governance and Transformation, Sam Chapman-Allen.

Additional documents:

Minutes:

The Deputy Leader and Executive Member for Strategy, Governance and Transformation, presented the report informing Members that there had been a change of layout following feedback from the Overview and Scrutiny Commission.

 

Quarter 4’s performance had been assessed as ‘fair’ with 4 indicators marked as ‘red’.  One related to residual waste, and due to a national drive in reducing contaminated waste resulted in a change to figures which had been mirrored across other local authorities. The short term investment and return on cash investments were both reported as red due to the actual income being reported slightly higher than expected.  There had been 11 leavers within the authority during Quarter 4, which included vacancies from the ARP.  There were currently 5 vacant posts across the Authority to date.

 

Councillor Cowen complimented the new format and said to see the trend was extremely useful.

 

The content of the report was noted.


Meeting: 11/05/2017 - Overview and Scrutiny Commission (Item 49)

49 Quarter 4 2016-17 Performance Report Overview pdf icon PDF 95 KB

Report of Deputy Leader Executive Member for Strategy, Governance and Transformation, Sam Chapman-Allen

 

Additional documents:

Minutes:

The Deputy Leader and Executive Member of Strategy, Governance and Transformation said that the improved performance report was presented in a much better format, and appreciated the work that had gone into the new look.

 

The Quarter 4 performance was assessed as ‘fair’ with seven indicators marked ‘Green’; five marked as ‘amber’; and four marked ‘red’. 

 

The Chairman asked how the staff turnover indicator had been set. The Corporate Improvement and Performance Manager said that measures and targets were set on a yearly basis. A benchmarking exercise was undertaken with the East of England Local Government Association and regional local authorities.

 

Councillor Joel asked if staff figures included the Capita colleagues.  It was confirmed that they did not as they were not employed by Breckland.

 

The Chairman went on to ask the Breckland Place Manager if the Commission should scrutinise supermarkets to see how they are considering the reduction of packaging.  The Breckland Place Manager said that Sainsbury’s had worked in partnership through their corporate responsibility programme.  In addition, local campaigns had been held in the past alongside national policy, however it was not certain if the Commission would have any influence over the supermarkets buying power.

 

Councillor Oliver asked if there had been a return on the cash investment.  The Chief Accountant would need to respond to this question.

 

Councillor Crawford said that as homelessness was not a targeted performance, how the Council would know if it was doing well.  The Housing Manager confirmed that this would be part of future performance rates.

 

Councillor Jermy added that he sat on the Norfolk County Environment and Waste Committee and £43m was spent in residual waste.  There were discussions taking place at County Council to look at how this figure could be reduced. 

 

The staff turnover was highlighted as a red indicator; however this was due to the period of transformation which included service reviews.  It was asked if the staff turnover figure could be reflected in the number of compulsory redundancies.

 

A Member asked if the number of customer complaints upheld could also show the total number of complaints that had been received.  The Corporate Improvement and Performance Manager would add this detail for future reports.

 

The Chairman thanked the Corporate Improvement and Performance Manager for the improved performance report.  She asked that the recommendation be amended to read “To feedback and comment on the content of the report”.