Decision details

Customer Access Strategy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To seek approval for the Breckland Customer Access Strategy 2018-2022


1)     The draft Customer Access Strategy be approved;

2)     The strategy is implemented from April 2019, to align with the Council’s new Corporate Plan.

Reasons for the decision:

The strategy sets out a clear plan for making best use of Council resources to meet the needs of its customers, achieving value for money for the Council and its residents.


Alternative options considered:

1.     Approve the Customer Access Strategy, and that it be implemented from April 2019 to align with the Council’s new Corporate Plan.

2.     Propose changes to the Customer Access Strategy.

3.     Do nothing


Publication date: 17/10/2018

Date of decision: 16/10/2018

Decided at meeting: 16/10/2018 - Cabinet

Effective from: 25/10/2018

Accompanying Documents: