Decision details

Reference from the Overview and Scrutiny Commission

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

To ensure a clear protocol is put in place for the reference of complaints.

Decision:

RESOLVED that a clear protocol be put in place for the reference of complaints through senior managers to ensure all complaints are logged into the system as appropriate.

Reasons for the decision:

Everyone within the Council needed to adhere to the procedure for the recording of complaints.

Alternative options considered:

1)           To approve the recommendation from the Overview & Scrutiny Commission.

 

2)           Not to approve the recommendation from the Overview & Scrutiny Commission.

Publication date: 14/05/2009

Date of decision: 12/05/2009

Decided at meeting: 12/05/2009 - Cabinet

Effective from: 22/05/2009

Accompanying Documents: