Reference from the Overview and Scrutiny Commission
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
To ensure a clear protocol is put in place for the reference of complaints.
RESOLVED that a clear protocol be put in place for the reference of complaints through senior managers to ensure all complaints are logged into the system as appropriate.
Reasons for the decision:
Everyone within the Council needed to adhere to the procedure for the recording of complaints.
Alternative options considered:
1) To approve the recommendation from the Overview & Scrutiny Commission.
2) Not to approve the recommendation from the Overview & Scrutiny Commission.
Publication date: 14/05/2009
Date of decision: 12/05/2009
Decided at meeting: 12/05/2009 - Cabinet
Effective from: 22/05/2009