Issue details

Customer Service Review

The purpose of this report is to conduct a service review of the Customer Services Team and to obtain approval to proceed with the implementation of the proposal to restructure the service.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Explanation of anticipated restriction:

Decision due: 8 Jul 2021 by Council

Lead member: Cllr Mark Robinson, Executive Member for Customer, Digital and Performance

Lead director: Maxine O'Mahony

Contact: Adele Newsome, Customer Experience Manager Email:

Comms/Media Interest: Internal Update Comms Interest

Agenda items


  • Customer Service Review