Issue details

Digital Innovation & Customer Service Review

To put in place a new Corporate Innovation and Change Service, replacing the existing Corporate Improvement and Performance (CIP) Team and Digital Team. To lay out the principles of working to deliver the council’s Digital and Customer Access strategies and internal Innovation Hub provision

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 31/05/2019

Anticipated restriction: Fully exempt  - View reasons

Explanation of anticipated restriction:
This relates to current in post staff within the CIP & Digital teams

Decision due: 18 Jul 2019 by Council

Lead member: Deputy Leader and Executive Member for Planning, Executive Member for Customer Engagement

Lead director: Executive Manager Information, Assistant Director Customer & Performance

Contact: Phil Adams, Executive Manager People & Public Protection Email:, Sarah Barsby, Assistant Director People and Governance Email: Tel: 01362 656807.

Comms/Media Interest: This is a service review to enable the implementation of the newly approved Digital and Customer access strategies

Agenda items


  • Digital and Innovation service review