Business Improvement Sub-Committee
1. Business Improvement Sub-Committee: 1 March 2011
(a) Customer Service Improvement Plan (Minute No. 22/11)
The Executive Member for Environmental Wellbeing & Communications reported that an enormous amount of progress had been made in regard to reducing the number of engaged calls which was all thanks to the new equipment that had recently been installed in the Contact Centre. Breckland Council was continuing to work with its partners to improve frontline services.
RESOLVED that the Customer Service Improvement Plan be adopted, subject to the inclusion of a requirement to use the gathered data to client manage partners and other out-sourced services.
(b) ICT In-sourcing (Minute No. 23/11)
The Executive Member for Corporate Development & Performance, who was also the Chairman of the Business Improvement Sub-Committee, was pleased to announce that the in-sourcing project was proceeding and would be completed by 1st May 2011. Savings had been identified.
(c) Options and Recommendation for Amalgamation of Business Improvement Sub-Committee and the Capital Programme Working Group
1) a new Sub-Committee combining and replacing the Capital Programme Working Group (CPWG) and Business Improvement Sub-Committee (BISC) be formed; and
2) the Terms of Reference as set out in Appendix 1 of the report be approved.
RESOLVED that the Minutes of the Business Improvement Sub-Committee meeting held on 1 March 2011 be adopted.
2. Business Improvement Sub-Committee (Special Meeting): 30 March 2011
(a) ICT Options for Members (Minute No. 34/11)
Members were provided with an update on this item.
The Executive Member for Corporate Development & Performance reported that the recommendations from the Joint Audit & Scrutiny Panel (JASP) had already been considered and agreed by the Business Improvement Sub-Committee; hence the Special meeting held.
The reason for the JASP being set up was because the ICT equipment which Members had been supplied with was quite old and well past its sell by date. All Political Groups would appreciate new equipment as more and more people were contacting Members via Broadband. The Executive Member read an email he had received from one of his parishioners which had resulted in a very quick response.
Any new equipment had to provide best value for the tax payer. The Net Book had been rejected as it was felt that there were too many add-ons; therefore, JASP had been asked to re-convene on 12th April 2011 prior to BISC to consider options 1 and 6 (listed in the report). He pointed out that a desktop could be added to option 1.
The Executive Member for Economic & Commercial felt that option 1 and 6 should be ran in tandem with an allowance.
It was agreed that this option would be put to JASP at its next meeting.
The Chairman pointed out that he received 40/50 emails per day at obscure hours and this was why it was important to recognise Members needs and have up-to-date IT equipment which was simple to use and easy to maintain. Video conferencing via laptops would also be a saving, not only for Members attending meetings but for Officers having to travel to South Holland.
The Overview & Scrutiny Commission Chairman said that the public also used Skype so the Council would have to very carefully consider equipment potential.
The Chief Executive asked if there would be time enough to get this equipment to new Members following the meeting on 12th April. It was explained that all Members would have to receive training on the new equipment but new Members would take priority.
RESOLVED that the Minutes of the Business Improvement Sub-Committee meeting held on 30 March 2011 be adopted.