Reference from the Overview and Scrutiny Commission
Meeting: 12/05/2009 - Cabinet (Item 49)
To consider a reference from the meeting of the Overview and Scrutiny Commission held on 26 March 2009.
Members approved the recommendation proposed by the Overview & Scrutiny Commission as it was felt that a more robust mechanism needed to be in place.
1) To approve the recommendation from the Overview & Scrutiny Commission.
2) Not to approve the recommendation from the Overview & Scrutiny Commission.
Everyone within the Council needed to adhere to the procedure for the recording of complaints.
RESOLVED that a clear protocol be put in place for the reference of complaints through senior managers to ensure all complaints are logged into the system as appropriate.