Issue - meetings

Reference from the Overview and Scrutiny Commission

Meeting: 12/05/2009 - Cabinet (Item 49)

49 Reference from the Overview and Scrutiny Commission (Agenda item 18) pdf icon PDF 46 KB

To consider a reference from the meeting of the Overview and Scrutiny Commission held on 26 March 2009.

Minutes:

Members approved the recommendation proposed by the Overview & Scrutiny Commission as it was felt that a more robust mechanism needed to be in place.

 

Options

 

1)           To approve the recommendation from the Overview & Scrutiny Commission.

 

2)           Not to approve the recommendation from the Overview & Scrutiny Commission.

 

Reason

 

Everyone within the Council needed to adhere to the procedure for the recording of complaints.

 

RESOLVED that a clear protocol be put in place for the reference of complaints through senior managers to ensure all complaints are logged into the system as appropriate.