Breckland Website Govdelivery
Decision Maker: Cabinet
Decision status: Awaiting Implementation
Is Key decision?: No
Is subject to call in?: Yes
To enable Members to discuss and decide whether the Council should procure GovDelivery to complement the Council’s new website.
That the procurement of GovDelivery to compliment the Council’s website be approved, subject to the option of allowing customers to receive information through SMS messages not being taken up.
Reasons for the decision:
GovDelivery was a bolt on product which would further enhance the Council’s digital output and play a part in reducing the number of calls to the Council’s Customer Contact Centre, the average cost of which was £5.19 per call. Consultation had shown that it was a system which residents would value and use. GovDelivery would be paid for out of existing budgets.
Alternative options considered:
Option 1 – Recommended
To agree to the procurement of GovDelivery to complement the Council’s website but not take up the option of allowing customers to receive information through SMS messaging. The budget for this option would be found from within the existing Communications budget as detailed in the finance section of the report.
To agree the procurement of GovDelivery to complement the Council’s website and allow customers to receive information through SMS messaging. To agree to increase the Communications budget by £12,000 to allow for 120,000 SMS messages a year. This equated to two text messages a month for 5,000 people. The budget for all other associated costs would be found from the existing budget as detailed in the finance section of the report.
Not to procure GovDelivery at this time.
Report author: Dominic Chessum
Publication date: 07/04/2011
Date of decision: 05/04/2011
Decided at meeting: 05/04/2011 - Cabinet
Effective from: 15/04/2011